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Update by user Mar 31, 2011

CAR TOYS installed leather on both my 2011 KIA Soul and a red one belonging to Ron Tonkin KIA and completely ruined the leather leaving \"snail trail\" type marks on the leather on both vehicles. Ron Tonkin KIA recommended CAR TOYS to me because they are an \"approved vendor\" for the dealership.

CAR TOYS blamed the leather manufacturer, but the damages were caused by their lack of experience installing leather. CAR TOYS has only been installing leather in the Portland area for less than a month. They had their leather installation training just last week while my vehicle was in their shop.

During the installation of leather into my vehicle, CAR TOYS damaged several molding parts and damaged the paint on my brand new Soul. Ron Tonkin KIA took care of having the paint damage repaired and charged CAR TOYS for their negligence and damage to my vehicle.

The leather manufacturer offered to replace the two leather kits, but CAR TOYS is not standing behind their work. Another company who specializes in leather installation (and approved by the manufacturer) ordered another leather kit for me, but David Wilson of CAR TOYS placed pressure on the manufacturer and had the order canceled. In a meeting at the dealership, both John Neiger and Scott Ragsdale of CAR TOYS admitted to this fact.

CAR TOYS handled this whole situation in the most unprofessional and underhanded way and provided the WORST CUSTOMER SERVICE!!!

Original review posted by user Mar 25, 2011

Do NOT allow CAR TOYS to install leather on your vehicle.CAR TOYS installed leather on my vehicle and another new vehicle belonging to a local dealership and completely ruined the leather leaving "snail trails" type marks on the leather on both cars.

CAR TOYS blamed the leather manufacturer, but the damages were caused by their lack of experience installing leather. CAR TOYS has only been installing leather in the Portland market for less than a month. They had their leather installation training just last week. CAR TOYS damaged several molding parts,which they are replacing and damaged the paint on my brand new vehicle...who has time to deal with all this drama?.

The local dealer took care of having the paint damaged repaired and charged CAR TOYS for their negligence and damage to my vehicle.

The leather manufacturer has offered to replace the leather kits, but CAR TOYS is not standing behind their work.If you decide you want after-market leather installed on your vehicle please take the time to find a company who SPECIALIZES in leather installation.

Review about: Car Toys Installation.

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